Singapore Pools Continues to Invest in People and Technology to Stay Ahead of the Curve
Singapore Pools’ revenues support the well-being of the community. We channel more than $2 billion to the Government in taxes and duties, and $5 million per year on average for charity and community initiatives.
As a responsible gaming operator, Singapore Pools upholds self-regulating guidelines in the way we run our operations day to day. We also work closely with the authorities to identify and disrupt illegal gambling activities. In addition, we are committed to educating the public on safe and responsible play.
We strive to be the most trusted and efficient betting company in the country, and we do that by continually reviewing our systems and processes to improve our service levels. We will also continue to invest in our people and technology to ensure we remain a world-class gaming company.
In recent years, digital adoption has skyrocketed across the gaming sector. In response, Singapore Pools has embarked on a digitalisation journey to stay ahead of the curve. This will enable us to stem leakages to illegal gambling operators, while upholding strict regulatory standards.
In the financial year ending March 2024, we achieved a record turnover of $12.2 billion in bets placed. This is a growth of 7% year-on-year. The record turnout reflects the increasing popularity of our lottery games, sports betting and online platforms. It is also a testament to our employees’ relentless efforts in delivering a world-class customer experience.
The new application monitoring system has enabled us to monitor the performance of all our major applications at one location. The ability to view multiple applications at once has helped reduce the amount of time it takes to troubleshoot issues, and has improved our overall IT efficiency.
A comprehensive and robust solution to protect against data loss and security breaches, the OCI platform has a centralized management console and automated notifications. This enables our team to quickly investigate and resolve any issues before they impact customer bet placements. It has also enabled us to implement a more effective disaster recovery plan, and has reduced the amount of manual effort needed to monitor critical business applications.
The OCI solution is easy to use and has provided a single pane of glass for managing our entire IT environment. We now have a reliable and scalable infrastructure that supports our business needs and provides the flexibility we need for our next phase of digital transformation. This is a very cost-effective solution, which we would highly recommend to other organisations who are looking for an intelligent and scalable cloud infrastructure for their betting business.