Founded in 1968, singapore pools is Singapore’s state-owned gambling organisation, established to provide safe and trusted betting to counter illegal gambling. Its product portfolio includes pre-printed lottery games such as TOTO and Singapore Sweep, the number game 4D and football and motor racing sports betting. As a not-for-profit company, it channels its surplus to Tote Board which uses the money to support social services, community development, sports, arts and education.
The company’s vision is to be a world-class responsible gaming operator and is committed to leverage its technology capital and IT expertise for public benefit. Its iShine Volunteers platform was recently recognised by Human Resources Director Asia as an Employer of Choice 2020 awardee for its best practices in recruitment, engagement and retention. Its iShine Mobile app enables volunteers to connect with volunteering opportunities anytime anywhere, while the iShine website enables users to track their progress. In 2018, the company launched iShine Cloud, a charity that provides other charities with an affordable and integrated suite of charity-specific solutions through a secure cloud-based IT infrastructure.
In addition, it is a member of the Responsible Gambling Council (RGC) in Australia and New Zealand. This ensures that the company adheres to all the relevant laws in order to promote responsible gambling. It also conducts regular employee awareness programmes to ensure that its employees are aware of the signs and symptoms of problem gambling. Those who are concerned about their gambling habits may seek help from a professional.
Singapore Pools also takes its responsibilities seriously when it comes to security and has invested in a multi-tiered defence against cyber attacks. Its IT team uses the Oracle Cloud Observability and Management solution to monitor applications on its digital platforms. This solution provides a single pane of glass visibility of critical business processes and reduces troubleshooting time by 50%.
This system was also critical during the COVID-19 crisis as it enabled Singapore Pools to unlock additional capacity on its digital infrastructure to meet surges in data demand. Yeo notes that the shift to remote work also raised the risk profile for some older staff and that they needed to be extra vigilant in protecting their systems from phishing attempts.
As a responsible gaming operator, singapore pools promotes the use of self-exclusion and other tools to help gamblers curb their addiction. It also advises those who are struggling to seek help from their doctor or a trusted family member. It has also set up a helpline for those who are suffering from an unhealthy obsession with gambling. In addition, it encourages its players to play responsibly and to never bet more than they can afford to lose. As a result, the site has a good reputation for safety and fairness. Its customer support team is available around the clock to answer questions and address any concerns. The website is easy to navigate and offers a range of payment options, including credit cards. It is also accessible from most mobile devices.